Last updated: 27 October 2026
We want you to be happy with your order. This policy explains your right to cancel an order and how to return a faulty or incorrect item. It does not affect your statutory rights.
Under the Consumer Contracts Regulations 2013 you have 14 days from the day you receive your goods to cancel your order. To be eligible, items must be unused, unopened and in their original sealed packaging. For hygiene and safety reasons, we cannot accept returns of opened e-liquids, pods, coils, tanks or devices unless they are faulty.
If an item arrives faulty, damaged or not as described, you can reject it under the Consumer Rights Act 2015. Please contact us within 30 days of delivery with your order number and a description or photo of the problem. We will offer a repair, replacement or refund as appropriate.
If you are returning an item because you changed your mind, you are responsible for the cost of returning it. If the item is faulty, damaged or incorrect, we will cover the reasonable cost of the return.
Once we receive and check your returned item, we will refund you to the original payment method within 14 days. Delivery charges are refunded if the item was faulty, damaged or incorrect, or if you cancel the whole order within the cancellation period (standard delivery only).
If you would like a different product, return the original item as described above and place a new order for the replacement.
Please check your parcel when it arrives. If it is damaged, tell us within 48 hours and send a photo so that we can resolve it quickly. See our Delivery Information page for more.
If you have any questions about returns, please use our Contact Us page. Our Terms of Service also apply to all orders.
